You have entered site for the Western Massachusetts Homeland Security and Advisory Council (WRHSAC) social media and emergency management (SMEM) training project. The WRHSAC provides planning, financial and technical resources to all 101 communities within Hampden, Hampshire, Franklin and Berkshire counties of Massachusetts. This training was conducted in September 2012. The information built for this training is still useful and relevant. We invite you to explore and use the information to integrate social media into your emergency management efforts.

The target audience for this training, first and foremost, is western Massachusetts region emergency responders (fulltime, part-time, volunteer, reserve, and contractual), emergency managers and public/elected officials within the following disciplines identified by the Department of Homeland Security (DHS):

  • Emergency Management
  • Emergency Medical Services
  • Fire Service
  • Government Administrative
  • Hazardous Materials
  • Health Care
  • Law Enforcement
  • Public Health
  • Public Safety Communications
  • Public Works

What will I learn here?

This site will include 20 training modules for individuals to complete with information specifically targeted to the needs of the Western Massachusetts first response and emergency management community.  Where possible, we will include policies and best practices specific to the region. The main point we will try to emphasize with each module is why and how: Why and how should first responders and emergency management professionals use these web-based communication tools?  Some of the content will include:

  • How to write a social media policy;
  • How to set up a Twitter account;
  • How to use twitter before, during and after a crisis;
  • How to set up and use  “YouTube”  for an agency;
  • How to set up a Facebook page as an administrator;
  • How to set up and use a blog for an agency for use in a crisis;
  • How to use third-party twitter platforms such as Tweetdeck;
  • How to monitor and archive social networks in real time during a crisis;
  • How to use social media to reach people with access and functional needs.

Each module will include questions to answer as well as tasks to complete, because we understand that the best way to learn these tools is to use them! (See the “Getting Started” entry for more info.)

Contact Information:

If you have any questions or concerns please contact Raine Brown, HS Program Manager, at raine@frcog.org.


5 responses to “Welcome!

  1. Sandra Martin

    This looks like fun. I can hardly wait as I know nothing about using Social Media.

  2. It will be as fun as we make it! We are super lucky to have Kim Stephens as our guide 🙂

  3. Hi Stephanie. Welcome back.

  4. Thanks Sandra,

    Although I haven’t really been away, just elsewhere than the WRHSAC meetings 🙂

    Might see you at the special one that was just announced for Sept 5th. Meanwhile, I’m looking forward to connecting/communicating with everyone via Kim and Jeff’s game.

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